Shipping policy
Last updated: 29 August 2026
Shipping Policy
Where your order ships from
Our goods are shipped to you directly from our suppliers outside Canada. They do not pass through our Quebec address first. This affects how long delivery takes and whether import charges apply, so please read this page before you order.
Where we ship to
We deliver within Canada and internationally. Your available options and their cost are shown at checkout once you enter your address.
How long it takes
Within Canada: 5 to 7 business days to prepare your order, then 7 to 15 business days in transit. Total, typically 12 to 22 business days, roughly 3 to 5 weeks.
International: typically 3 to 6 weeks in total, depending on the destination and on customs clearance.
These are estimates. Customs inspections, weather and carrier backlogs can extend them.
Your right to cancel a late order. Under Quebec's Consumer Protection Act, if your goods have not been delivered within 30 days of the delivery date we gave you, you may cancel the order at any time before it arrives and receive a full refund. Send written notice to info@decoreauremont.com. The cancellation takes effect the moment you send it, so keep a copy. We must refund you within 15 days.
Shipping cost
Within Canada, standard delivery is $12.00 CAD and is free on orders of $75.00 CAD or more. Express delivery is $20.00 CAD. International delivery is charged at a flat rate shown at checkout. All prices are in Canadian dollars.
Duties, taxes and brokerage fees
Please read this carefully. These charges are not included in what you pay us.
Deliveries in Canada. Parcels entering Canada from outside the United States and Mexico attract customs duties plus GST and QST once the declared value passes CAD $20. Couriers also charge a brokerage fee for clearing the parcel through customs.
Deliveries outside Canada. Your own country's import duties, sales taxes and customs handling fees apply on arrival, at whatever thresholds and rates that country sets. We cannot tell you in advance what they will be.
In both cases:
- The courier collects these from you before or on delivery.
- The amounts are set by the customs authority, not by us, and we cannot calculate them in advance.
- If you refuse to pay them, the parcel is returned to the sender or destroyed, and we cannot refund that order.
Split shipments
If your order contains items from more than one supplier, it may arrive in separate parcels on different days, each with its own tracking number. You are not charged twice for shipping.
Tracking
You get a tracking number by email as soon as your parcel is dispatched. The first scan can take up to 48 hours to appear, and tracking often goes quiet during long transit legs and while a parcel waits in customs. That is normal and does not mean it is lost.
Addresses
Please check your address before ordering. We can correct an address before dispatch but not once the parcel is with the carrier. A parcel returned because the address was wrong or nobody collected it can be reshipped at your cost, or refunded less shipping.
Damaged on arrival
Photograph the box and the contents and tell us within 7 days. See our Return and Refund Policy.
Contact us
Email info@decoreauremont.com or call (+1) 819-212-7565, Monday to Friday 09:00 to 17:00 Eastern Time.
Decor Auremont is a trade name of 9567-7522 Québec Inc., 802 route 253, Cookshire-Eaton, Quebec, Canada.