Track Your Order

Your tracking number

We email you a tracking number the moment your order ships, along with a link to follow it on the carrier's site. Check that email first.

No tracking email yet?

Until your parcel reaches the carrier there is nothing to track. Check your spam folder first. If you still cannot find it, email us with your order number and we will send it again.

Tracking not moving?

The first scan can take up to 48 hours to appear. Tracking also goes quiet during long transit legs and while a parcel waits in customs. That is normal and does not mean the parcel is lost.

Wrong address?

Tell us immediately. We can correct an address before a parcel is dispatched, but not after it is with the carrier.

Late or missing

If tracking has stalled or your parcel is past its estimated delivery date, email info@decoreauremont.com with your order number and we will open a claim with the carrier.

Under Quebec's Consumer Protection Act, if your goods have not arrived within 30 days of the agreed delivery date you may cancel the order and be refunded in full.

Need a person?

Email info@decoreauremont.com or call (+1) 819-212-7565, Monday to Friday 09:00 to 17:00 Eastern Time.