FAQ

Frequently Asked Questions

Ordering

Can I change or cancel my order?
Yes, as long as it has not shipped. Email info@decoreauremont.com with your order number as soon as you can, or call us during business hours. We refund the full amount to your original payment method.

What happens once I order?
You get an order confirmation by email straight away, and a second email with a tracking number as soon as your parcel leaves us.

Where is my order?
Check the tracking page. If you have not had a tracking email yet, your parcel has not reached the carrier.

Payment and taxes

What currency will I be charged in?
Canadian dollars (CAD). If your card is issued in another currency, your bank sets the exchange rate and may add a foreign transaction fee. That fee is your bank's, not ours.

Is sales tax added?
Yes. We are registered for GST and QST, so both are calculated at checkout and shown before you pay. They are itemized on your receipt.

When am I charged?
In full at the moment you place the order. We never see or store your full card number.

Returns and warranty

Something arrived damaged, faulty or wrong. What now?
Email us with your order number and photographs. We will replace it or refund you in full, whichever you prefer, and we cover the return shipping.

Is there a warranty?
Everything we sell to consumers in Quebec carries the legal warranty of quality under the Consumer Protection Act. Goods must be fit for the use they are intended for and must last a reasonable time given the price and how they are used. That warranty applies automatically and cannot be waived.

Do not send a parcel back before contacting us. A return that arrives unannounced may not be traceable to your order.

Language

Ce site est également disponible en français. This site is also available in French. Use the language selector at the bottom of any page.

Still stuck?

Email info@decoreauremont.com or call (+1) 819-212-7565, Monday to Friday 09:00 to 17:00 Eastern. A person answers, usually within 24 to 48 hours on business days.